CARRIER COLLECTIONS REP North Carolina, USA South Carolina, USA Virginia Beach, VA, USA West Virginia, USA Virtual Req #1586 Monday, October 31, 2022 Join Segra and grow your career with us as we continue to provide our customers with a superior experience!

Who is Segra? We are one of the largest independent fiber network companies in the

Eastern US. Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers.

Our network features the latest advances in IP, Ethernet, and dark fiber architectures, as well as high-performance data centers throughout the Mid-Atlantic and Southeast regions. In addition, our network powers technology solutions such as Hosted Voice, Security, and Cloud. We have engineered our entire company operations to put our employees and customers at the center of everything we do. We invest in the communities of our employees and customers by hiring the best local talent and continually upgrading our network infrastructure.

We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help people and businesses within our footprint be successful. Job Summary The Carrier Collections Representative is responsible for monitoring and collecting accounts receivables across the company using multiple platforms. Representatives are expected to provide excellent customer support with incoming and/or outbound communications via calls and or emails for all Carrier customers. Primary responsibilities ensuring timely payment of the past due balances on carrier accounts, resolving customer issues in a timely fashion, protecting the company billings and reducing company expenses.

In addition, reps are expected to offer support for other billing inquiries/discrepancies directly or by ensuring, the issue is effectively handed off to the proper team. Create and maintain professional quality, weekly, monthly, or ad hoc metrics to be distributed to management. Maintain up-to-date Methods and Procedures regarding the collections process and training materials, and ensure all processes are effective and efficient and provide the most accurate billing possible. Duties & Responsibilities Collect from customers using both calls and email while demonstrating professional customer service Identify issues attributing to account delinquency and proposing solutions to management Receives inbound and/or makes outbound calls/emails to and/or from customers to resolve billing issues and set up payment arrangements.

Provide timely follow-up on customers' needs related to past due Accounts Receivable, including payment arrangements, to ensure timely payment of invoices Maintain and/or develop procedures related to the collections processes. Collaborate with internal/external company teams to resolve issues related to customers' past due accounts receivables.

Update account status and records regarding collection efforts within the billing system and in a tool designed to capture collection effort metrics Report on collection activity and accounts receivable status by creating timely accounts receivable metrics on account activity Qualifications Education: High School Degree Required Experience: Comfortable with direct customer contact related to accounts receivable to ensure timely collection of past due amounts on customer billings. Key Competencies: Must have excellent customer service and written and verbal skills.

Proficiency using Outlook, Word and Excel and Power BI/SQL is a plus for reporting metrics on AR collection activity. Ability to present reporting metrics professionally, written and verbally. Ability to work independently. Persistence and timeliness when resolving customer collection issues. SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of interaction, race, color, creed, national origin, age, religion, interactionual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company.

No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT. Other details Job Family 01 Pay Type Hourly North Carolina, USASouth Carolina, USAVirginia Beach, VA, USAWest Virginia, USAVirtual Share this job:

  • Type: Job

  • Location: Columbia, SC

  • Company: Segra

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