Specialist I, Compliance

Resurgent Capital Services

Summary: The Compliance Specialist I logs, investigates, and responds to Complaints and Formal Inquiries from consumers and federal and state regulators.

The individual in this position is the primary contact with state and regulatory officials and consumer advocacy groups and it is imperative that a good working relationship is maintained.

Responsibilities: Conduct research and investigation to resolve CFPB, AG, BBB and other Inquiries in accordance with legal statutes and regulations. Draft accurate and persuasive responses to complaints received. Participate in routine team reviews of proposed actions to be taken in complaint resolution.

Provide critical feedback to peers and respond to feedback from peers and from the Senior Compliance Specialist. Act as a liaison for Resurgent Capital Services with regulatory agencies and servicers regarding complaints and formal inquiries. Calmly and professionally resolve occasional escalated Customer Service calls from customers, and, where appropriate, place calls to customers as part of the investigation. Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA. Contribute to the continuous improvement of work processes, standards and guidelines.

Assist in tracking causes of complaints and maintaining the complaint database. Handle questions from Ask Compliance, General Compliance and other sources as required. Qualifications/Skills: 1-2 years of relevant work experience Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm. Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, FACTA and HIPAA. Familiarity with Dodd-Frank a plus.

Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus. Strong desire to " get to the bottom of an investigation" and can quickly identify whether processes were followed. Competence in Excel and Word applications. Ability to operate in high stress, potentially adversarial situations/conversations. Strong written and verbal communication skills required to communicate effectively with external and internal parties. Ability to learn quickly and perform many different tasks. Detail-oriented, analytical, and extremely organized. Self-starter and willing to present process issues to management and/or executive personnel.

Educational Requirements: College degree strongly preferred

  • Type: Job

  • Location: Greenville, SC

  • Company: Resurgent Capital Services

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