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Sr. Representative, IRU

Resurgent Capital Services

Building Bridges, Moving Ahead Work hard.

Play hard. Breathe Easy. That's a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative

nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home. Summary: Sr. Representative - IRU is a highly motivated and seasoned representative who assist the supervisors and manager in the day to day activities as well as maintain their skills as an IRU Rep by taking calls.

Responsibilities: Assists in monitoring and responding to the performance metrics of the functional processes within the department. Provides ongoing training with side-by-side coaching to CSR's Provides guidance and serves as the first source of information to CSR's providing general floor support. Performs various administrative duties as assigned by supervisor. Handles incoming calls to support the needs of the Call Center Qualifications/Skills: 1+ yr experience in customer service, finance or mortgage company collections or other related fields with the emphasis on a proven record in customer service Excellent comprehensive skills Knowledgeable in all departmental computer systems Strong ability to communicate both written and orally Ability to lead by example Company certified in compliance with the FDCPA Strong integrity with excellent work ethics Educational Requirements: Bachelor's degree or equivalent experience Resurgent is fueled by our diverse and inclusive work environment.

Are you excited about this opportunity, but your skills and experience aren't an exact match?

We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

  • Type: Job

  • Location: Greenville, SC

  • Company: Resurgent Capital Services

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