This position will work closely with the Digital Banking and
This position will work closely with the Digital Banking and Website teams to help support, maintain, develop, and enhance digital banking products and services and our company websites.
Provides legendary service to internal employees/stakeholders and the bank's Electronic Banking Support team by serving as Tier 2 Support when customer issues
may need additional troubleshooting and assistance. Works with the Digital Banking team, the Website team, our technology counterparts, and/or vendors to identify and resolve bugs and/or improvements needing to be made to our digital products and services or websites as quickly as possible.
Owns issues that are raised from beginning to end with a can-do, positive attitude and willingness to go the extra mile when needed. With strong attention to detail, ensures digital banking products and services or the company websites are thoroughly tested before going to production for customers by writing test plans and executing user acceptance testing (UAT), and regression testing. From time to time, assists in usability testing for both the Digital Banking and Website teams when needed. Assists Digital Banking team, developers, and other departments throughout the company to help layout and design screens employees access for supporting new digital banking products and services.
Assists in research and consultation for other department projects as needed. Assists Digital Banking, Web team, project managers, developers, and other staff on bank conversions to make sure customers have the best experience. Assists with training and education of affiliate professional sales and support staff when needed. Additional supporting activities for day-to-day operations of the Digital Banking and Website departments, to include (but are not limited to): Assists with Support Tickets on behalf of technical teams and other departments when issues arise relating to digital banking or website products and services.
Monthly Reporting of websites and digital banking products and services. Researching " Responsible Disclosure' submissions reported on websites. Update Data Studio reporting tool as needed. Works with vendors to review and prepare Annual Vendor Due Diligence to be approved by department manager. Oversees Annual Business Continuity / Disaster Recovery exercise and documentation. Periodic audit of corporate websites. Assists with taking appropriate action on audit issues should they arise.
Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to: the Code of Conduct and Ethics, Bank Secrecy Act and, all applicable State and Federal laws and regulations. Other Duties as assigned. BS or BA in Computer Information Systems / Business Administration or equivalent, advance degree or working towards advanced degree desirable 3+ years of banking experience - this experience should include working with different banking products and a broad understanding of banking customers' needs and bank operations Excellent oral and written communication skills Strong attention to detail and critical/analytical thinking Advanced computer skills specifically in Microsoft Word, Excel, and Power Point Strong organizational skills Ability to work with limited direction Ability to take ownership - does not pass off work to others Caring, positive, can-do attitude, and a motivated TEAM player A knowledge and understanding of technology and technology trends - utilizes mobile devices and technology to manage personal finances Knowledge of the Agile Development Process a plus Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Location: Jefferson City, MO
Company: Central Bancompany