Responsible for processing digital files, resulting in the manufacture of digitally created proofs, or various outputs, digital or print related, that satisfy the specifications of the customer.
This position may review proofs, instructions or customer requirements and perform image manipulation, page layouts or inserts, simple color corrections,
or create digital images using Photoshop, Illustrator, and other desktop publishing software. This position may also develop and maintain relationships with key clients, providing excellent customer service and giving clear communication of client expectations.
Responsibilities: Work assignments are typically both a mix of routine and non-routine work that often requires deviation from accepted practice and procedures to complete given wide variety of circumstances encountered in the job. Work is reviewed primarily for end results and is performed under general guidelines or procedures which include administrative directives in the form of rules, policies, and established precedents pertinent to the assignment. Ability to establish own priorities. Operates and integrates digital equipment at an advanced level using a wide range of application software on multiple platforms to produce end product for client.
Analyzes and solves problems related to customer supplied files or images. Performs work for high-profile clients, which is substantially varied and complex. Works on diverse scope, which requires in-depth analysis. Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's product. Can serve as the primary customer contact for on-boarding and technical support. May develop workflows and systems to support business operations, including database set-up, file conversions, file management and automated scripts.
May supervise or lead the implementation of various projects, including planning and scheduling while interacting with the customer and manufacturing team. Demonstrates a working knowledge of all application software relevant to the processes used. Develops manufacturing plans, designs and implements workflows, tracks and reports on quality metrics, strategize with the customer and delivers services which will attract and retain customers. Works under minimal supervision, regularly exercising discretion and independent judgment involving complex tasks.
Performs other related duties and participates in special projects as assigned. Required Skills The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1) HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.
May possess additional education certification in this level.2) Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. 3) Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. 4) May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. 5) Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
6) Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. 7) Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. 8) Must have proven technical and process knowledge of standard graphic arts software packages and have previous experience in a digital prepress environment. 9) Must have know of Continuous Improvement tools to be able to create and track metrics.
Shift: Mon- Fri 10:00pm - 6:00am RRD is an EEO/AA including Vets and Disabled Employer
Location: Phoenix, AZ
Company: RR Donnelley